Privacy Policy

For the purposes of Israel's Protection of Privacy Law 5741-1981 (including Amendment 13), the Database Controllers for the personal data processed in connection with the service are Shachaf Fontyn and Shai Alter (no incorporated entity). Ask Moshe is at an early operational stage and does not yet have a registered legal entity. Registration or authorized dealer number: Pending. Registered address: Registered address pending, Israel.

Customer service: [email protected], Phone number pending. Privacy contact: Ask Moshe Privacy, [email protected]. Privacy/DPO contact: Ask Moshe Privacy, [email protected].

Privacy requests may be submitted through the public request form on this page. The request record is kept for tracking, verification, and audit purposes.

Database status: Ask Moshe service database.

Account and contact data: email, phone number, WhatsApp identifier, profile name, preferred locale, role, and authentication status.

Marketplace data: customer requests, professional profiles, service categories, offers, bookings, payment and refund records where applicable, conversation messages, attachments metadata, and support notes.

WhatsApp and provider data: inbound and outbound message content, delivery status, template metadata, provider message IDs, media metadata, webhook payloads, and technical headers needed to verify and troubleshoot the integration.

Technical and security data: IP address, user agent, session cookies, locale and theme preferences, audit logs, consent records, and operational diagnostics.

We process data to provide account access, verify WhatsApp login codes, match customers with professionals, coordinate service requests, process bookings and support, maintain security, honor legal rights, keep audit trails, and comply with Israeli law.

Where information is required to provide the service or satisfy legal/security obligations, refusal may prevent account access, request handling, booking processing, or support. Optional information may improve matching quality but can be refused.

Ask Moshe may process reviews, ratings, service feedback, and support notes to operate marketplace quality controls, investigate misuse, and help customers compare professionals.

WhatsApp login consent is limited to a one-time authentication message and is not bundled with marketing consent.

User-initiated WhatsApp messages — including any message sent through an input on this website — are treated as evidence that Ask Moshe may reply with service and marketplace coordination messages in that conversation context, and that the user accepts these terms and this policy.

Marketing messages, newsletters, promotions, and mailing-list messages by WhatsApp, SMS, or email require separate explicit opt-in under Israeli Communications Law section 30A. Users may opt out through STOP, UNSUBSCRIBE, CANCEL, הסר, בטל, or עצור.

Ask Moshe may share information with hosting, email, database, monitoring, payment, professional marketplace, and support providers as needed to operate the service.

Customer request details may be shared with relevant professionals so they can assess the request, respond, quote, coordinate service, and provide support. Ask Moshe may also disclose data when required by law, court order, competent authority, fraud prevention, safety, or enforcement of these terms.

Ask Moshe uses Twilio to deliver WhatsApp messaging and WhatsApp login codes. Twilio, WhatsApp, Meta, and their processors may process message and account data according to their applicable service terms and policies.

Some processors may operate outside Israel. International transfers will be handled through contractual, security, and organizational safeguards required by Israeli privacy law and applicable transfer rules.

Ask Moshe keeps personal information only as long as needed for the service, security, accounting, auditability, legal claims, or counsel-defined retention obligations. Retention may be extended where required by Israeli legal, regulatory, tax, audit, or accounting obligations.

Current technical controls retain consumed, expired, or failed OTP challenges for about 30 days; raw WhatsApp provider events and media metadata for about 90 days unless needed for diagnostics or legal hold; and audit logs for a longer counsel-defined period, currently configured at 7 years.

Ask Moshe avoids storing WhatsApp media bytes unless operationally necessary and generally stores metadata only.

Ask Moshe applies role-based administration, Ash policies, admin-only access to raw provider events, immutable audit logging, Twilio-signed webhooks, provider-managed OTP verification, session protection, and retention cleanup jobs.

Secrets and access tokens must not be committed. Sensitive operational values are excluded from public legal pages and test fixtures.

Subject to Israel's Protection of Privacy Law 5741-1981 (including Amendment 13), you have the following rights with respect to your personal data: the right to access the data we hold about you; the right to correct inaccurate data; the right to request deletion; the right to restrict processing; the right to object to processing; the right to receive a portable copy of your data; and the right to be informed about the processing.

Exercising any of these rights will not result in degraded service or differential pricing.

We will request information sufficient to verify your identity before acting on any privacy request. Requests should include enough identifiers to locate records: WhatsApp phone number in international format, email, account role, relevant request or conversation details, and the requested action.

If you ask to remove personal details from active service use, Ask Moshe may need to close or limit the related account, request, or communication channel.

You also have the right to file a complaint with the Israeli Privacy Protection Authority (Rashut Le'Haganat HaPratiyut) or the Consumer Protection and Fair Trade Authority where relevant.

You may request deletion of your personal data through the form below, via WhatsApp at Phone number pending, or by email to [email protected].

After we verify your identity, we aim to complete deletion within about 30 days where it is legally and technically permitted. Some records may be retained where required for security, accounting, legal claims, audit logs, fraud prevention, or legal hold. Deleted data may also remain temporarily in backups until normal rotation.

Where legally permitted, Ask Moshe can delete or anonymize account identifiers, WhatsApp identifiers, phone-login identities, conversation records, request metadata, and related support records. Deletion of records required for active service may force closure of the related account or request.

Ask Moshe is not intended for minors without the required legal consent. If we learn that a minor provided information improperly, we will review and act on it.

Ask Moshe uses only strictly necessary session and CSRF cookies plus a locale/theme preference in localStorage. We do not use analytics, advertising, or tracking cookies.

Material policy changes will be published on this page with a new effective date.