Privacy Policy

"User" — anyone who uses the Service, including customers and professionals.

"Customer" — a person who contacts the Service to receive a referral to a professional.

"Professional" — a professional registered with the Service and offered to customers.

From customers: all of the following comes from the content of the WhatsApp conversation: name — for personal communication and to pass on to the professional; phone number — transferred automatically from WhatsApp, used for communication and to pass on to the professional; address / service location — to coordinate a professional in your area and for performing the work; description of the request — to match the right professional. When you send a message to Ask Moshe via WhatsApp, the content of the message and our conversation are viewed by us and stored in our systems so that we can handle your request and provide the Service. If you do not want a particular detail to be transferred and/or stored by us, do not include it in your message.

From professionals: name, business name, phone number, business description, years of experience, service cities, service category, and sub-services. We use this information to verify account access, review and create the professional profile, match service requests, and contact the professional about the Service. This information is collected with explicit prior consent during registration.

We do not collect payment details, medical information, financial information, real-time location data, or other sensitive information as defined by Law. For information collected automatically, see "Cookies" below.

We do not transfer personal information to third parties, except as described below:

Professionals: when a professional matching your request is identified, we share only the details necessary for performing the work: your name, phone number, address, and description of the request. No information is shared with professionals unrelated to your specific request.

We select professionals carefully; however, once details are provided, the responsibility for how they are used lies with the professional alone.

Meta (WhatsApp Business Platform): the Service operates on Meta's WhatsApp Business Platform. Meta sees the content of messages and processes them according to its own privacy policy and terms of service, which are separate from these terms and this privacy policy, as described above.

Service providers: external service providers assist in operating the Service on our behalf, in Israel and abroad, including cloud service providers. Transfer of information to a service provider is subject to their commitment to process the information lawfully and as required, and only for the purposes for which it was transferred.

Competent authorities: we may transfer information to law enforcement authorities, tax authorities, courts, or other governmental bodies when required by law, court order, or to protect our legal rights.

We do not sell personal information to third parties and do not transfer it for advertising purposes.

We use only cookies required for the proper and secure operation of the site. We do not use analytics, advertising, tracking, or user profiling cookies, and we do not store information in browser localStorage.

Session cookie (_ask_frank_key): a temporary, essential cookie required for maintaining browsing state and protecting forms against cross-site request forgery (CSRF). This cookie is automatically deleted when the browser is closed.

Consent cookie (ask_frank_cookies_consent): a cookie that stores your acceptance of the cookie notice so that it is not shown again on each visit. Valid for up to one year.

You may block or delete cookies at any time through your browser settings. Note that blocking essential cookies will prevent the site from functioning properly.

Information collected from users is retained as long as it is needed to handle the request and for a reasonable period thereafter, as required for the provision of the Service, to fulfill our legal obligations, resolve disputes, and enforce agreements, and no longer. You may request deletion of information at any time. Some data may be retained even after a request if there is a legal obligation to do so.

We implement appropriate security measures to prevent unauthorized access, loss, alteration, or disclosure of personal information. However, as with any digital service, there is a risk that personal information may be exposed due to a security breach, malfunction, or human error. We take reasonable measures to prevent such incidents and will notify affected individuals and the authorities in the event of a breach, as required by law.

Under the Law, users have the right to access personal information collected about them through the Service, and to request that we correct such information in certain circumstances. Before processing a request, we will verify your identity and will ask for sufficient details to locate the relevant records: WhatsApp number in international format, email, account role, and request details. If the request is to delete information required for the continued provision of the Service, we may need to discontinue the Service.

Contact: [email protected]

For the purposes of the Law: the database controller responsible for the information is: Shachaf Fontyn and Shai Alter (no incorporated entity).

Privacy inquiries: [email protected].

This privacy policy may change from time to time. If material changes are made, a notice will be published on the site. Use of the Service after such changes constitutes acceptance of the updated terms, and we therefore recommend reviewing this privacy policy periodically.